Terms of purchase

1. GENERAL

1.1

These general terms and conditions ("Terms") apply when you as a consumer ("You") place an order via www.posterspace.se, and there associated pages, ("Homesite"). Agreement is concluded between you and Poster Space Sweden AB, organization number 556827-6389 ("Poster Space"). The terms and conditions apply to you as a consumer and who orders via the Website. Contact details and other information about Poster Space can be found on the homepage.

1.2

To be able to order on the Website, you must be 18 years of age. According to Swedish law, Poster Space does not accept credit purchases for people under 18 years of age. Poster Space reserves the right in individual cases to refuse or change your order (for example, if you have provided incorrect personal data or have payment objections).

1.3

Poster Space reserves the right for final sales and any image and writing errors on the Website, for example errors in technical specification, product description or incorrect prices as well as price adjustments (such as changed prices from suppliers or currency changes) or incorrect information regarding whether an item is in stock. Poster Space has the right to correct any such errors and to change or update the information at any time. If an incorrect price has been entered for an item you ordered, Poster Space will notify you and await your approval of the corrected price before Poster Space will proceed with processing the order. All image information on the Website must be viewed exclusively as illustrations. Such illustrations cannot guarantee the exact appearance of the item. Poster Space is not responsible for information on the Website that comes from a third party.

1.4

All content on the Website is owned by Poster Space or its licensors. The information is protected by, among other things, intellectual property and market laws. Product names, trademarks, images, company names and graphics, design, layout and information about services, goods and other content may not be copied or used without written permission from Poster Space.

2. ORDER AND TERMS

2.1

In order to make a purchase via the Website, you must accept the Terms and Conditions. When you accept the Terms and Conditions, you thereby undertake to follow them in their entirety, you also agree that you have read the information about personal data and consented to the use of personal data and cookies in accordance with Poster Space's privacy policy.

2.2

A purchase agreement is only entered into when Poster Space has confirmed your order and you have received order confirmation from Poster Space via e-mail. Poster Space encourages you to save this order confirmation for any contact with Poster Space customer service. You can withdraw your order until your order has been confirmed by Poster Space. In the event that the order is cancelled, Poster Space will refund any payments that You or your debit or credit card companies have made for the order.

3. CUSTOMER INFORMATION

When placing an order, you will be asked to provide some personal data. You confirm that the information you fill in is correct and complete and are responsible for incorrectly filled information.

4. PRICES, FEES AND PAYMENT

4.1

When ordering via the Website, the prices stated on the Website apply. Price information is stated in SEK and includes VAT. Prices do not include payment and shipping fees, these are stated separately.

4.2

You can pay in the ways indicated on the Website. If invoice payment or another similar payment method has not been chosen by you and approved by Poster Space, Poster Space has the right to charge already in connection with the order. In case of invoice payment or partial payment, Poster Space or its partners may make a credit report. In such case, you will be informed about this. Poster Space reserves the right not to always offer all payment methods, or to change the payment method if the one you have chosen for some reason does not work at the time of purchase. Any restrictions on payment options are stated on the Website.

5. PROMOTIONS AND OFFERS

Poster Space may at any time offer promotions on the Website that may have more favorable terms than what appears in these Terms, e.g. regarding payment or extended right of withdrawal. These preferential terms apply while the promotion is active and only for the specific products specified by Poster Space in connection with the promotion. Poster Space reserves the right to withdraw such promotions at any time. In the event of termination or cancellation of a campaign, these Terms apply without modification. All offers on specific products on the Website are time-limited and valid while stocks last.

6. GIFT CARD

A gift card purchased at Poster Space is valid for two (2) years from the date of issue and can only be used on the Poster Space website. Once the validity period has expired, the gift card cannot be used as a means of payment, cannot be reactivated and the remaining value cannot be refunded. Your gift card cannot be exchanged for cash. Lost or stolen cards are not replaced. Gift cards are planned to be available for purchase in the summer of 2021.

7. SHIPPING AND DELIVERY

7.1

The delivery time is shown on the website. Unless otherwise specifically agreed, delivery takes place no later than 30 working days from when Poster Space confirms the order in writing through the order confirmation.

7.2

The expected delivery time of the product can be seen in the order confirmation, in the checkout and/or on the relevant product page on the Website. If a delivery takes more than 30 working days and not otherwise specifically agreed, and if the late delivery is not due to you as a customer, you as a customer have the right to cancel the purchase.

7.3

For packages that are to be collected from agents, you must do this within the time specified in the notification. Packages must normally be picked up in person with valid identification and order number. You always receive a notification showing where and when your package will be collected. Notification can take place via e-mail, regular mail and if you have provided a mobile number, also via phone calls or SMS. For home delivery, there needs to be a person available to receive the package. In the event that you do not pick up the package, Poster Space has the right to charge you a fee of SEK 149.

8. RIGHT OF WITHDRAWAL

8.1

When purchasing goods on the Website, a 30-day right of withdrawal applies. You therefore have the right to cancel your purchase by notifying Poster Space of this within 30 days from when you or your representative received the ordered item (the cancellation period). The goods must be returned in the same condition they were in when delivered to you. If the item has been used, Poster Space is entitled to make a deduction from the compensation.

8.2

If an item has been sealed, you must not break the seal if you want to be able to exercise your right of withdrawal. This applies, for example, to frames wrapped in plastic. The right to regret therefore ends when you break the seal. For example, if you remove the protective plastic around the frame, the right of withdrawal ceases to apply. For the same reason, the right of withdrawal does not apply when ordering a framed poster as we need to remove the protective plastic around the frame to frame your poster.

8.3

If you want to cancel your purchase before the cancellation period has expired, you must send a clear message to Poster Space stating that you want to make a return and which items. Send a message to kundservice@posterspace.se or via the contact form on the website and enter the following information, order number, name given in the order, email address given in the order, name of all products you want to return and reason for return. If you do not want to use the above options for notification, you can also use the standard form for exercising the right of withdrawal developed by the Swedish Consumer Agency (see www.konsumentverket.se).

8.4

In the case where you exercise the right of withdrawal, you pay the return shipping and are responsible for the condition of the goods after you have received the goods and during the return shipping. The item must be returned within 30 days from the date on which notice of the exercise of the right of withdrawal was given to Poster Space. The item must be sent well packaged, in good condition and in the original box. Returns must be made to Poster Space according to the methods and instructions set out on the Home Page here .

8.5

When you cancel your purchase, Poster Space will refund the amount you paid for the item, excluding delivery costs. From the amount to be refunded, Poster Space has the right to deduct an amount corresponding to the decrease in value of the item compared to the original value of the item, if and to the extent that such decrease in value is due to You having handled the item to a greater extent than is necessary to determine its properties or function.

8.6

Poster Space will repay the amount no later than 14 days from the date on which Poster Space received your notice of exercise of the right of withdrawal. On the other hand, Poster Space has the right to wait to make the refund until Poster Space has received the item or until you have shown that the item has been returned, for example through a return receipt. The refund will be made to you via your original payment option unless otherwise agreed or there would be an obstacle to such refund.

8.7

We care about environmental impact. When purchasing two identical products in different sizes and then sending back a size that does not fit , Poster Space is entitled to make a deduction from the compensation of 30% of the returned product.

9. WARRANTY AND COMPLAINTS

9.1

Warranty for goods only covers original manufacturing defects, and thus not defects that occur during or after a change in the product's function and appearance, such as rebuilding, upgrading or other changes to the product. Your order confirmation is valid as proof of warranty.

9.2

According to current consumer protection legislation, the right of complaint covers goods that are faulty. Customers who wish to claim an error in an ordered item must contact Poster Space as soon as possible after the error is discovered by emailing pictures of the damaged products/package to kundservice@posterspace.se . Complaints made within two months from when you discovered the fault are always considered to have been submitted in time. You have a 3-year right of complaint on goods purchased on the Website.

9.3

Poster Space is responsible for the return shipping for approved complaints.

9.3

When the claimed item is returned and the claim is approved, Poster Space will compensate you in accordance with current consumer protection legislation. Poster Space strives for this to take place within 14 days of Poster Space receiving the complaint, however, this may take longer depending on the type of product in question. Poster Space reserves the right to refuse a complaint if it turns out that the product is not faulty according to current consumer protection legislation. Poster Space follows the guidelines from the Allmänna Reklamationsnämnden for complaints, see www.arn.se. More information about this can be found at www.konsumentverket.se .

10. LINKS

Poster Space may link on the Website to other websites that are outside Poster Space's control and websites outside Poster Space's control may link to the Website. Although Poster Space endeavors to ensure that Poster Space only links to websites that share Poster Space's privacy and security practices in accordance with the Privacy Policy, Poster Space is not responsible for the protection or confidentiality of information or personal data that You provide on other websites. Always be careful and read the regulations regarding personal data for the website in question.

11. FORCE MAJEURE

Poster Space is not responsible for delays caused by circumstances beyond Poster Space's control, such as, for example, extreme weather conditions, war, fire, general labor dispute, lightning, terrorist attack, changes in government regulations, technical problems, failures in electrical/telecommunications/data connections or other communications, and errors or delays in services from subcontractors caused by the above circumstances. These circumstances shall form the basis for exemption from penalties and damages. In the event that any such situation should arise, Poster Space will inform you both at the beginning and at the end of the time for the current situation. If the circumstance lasted for more than two months, both You and Poster Space have the right to cancel the purchase with immediate effect.

12. CHANGES TO TERMS

Poster Space reserves the right to make changes to these Terms at any time. Any changes to these Terms will be published on the Website. Any changes apply from the time you have accepted the Terms (in connection with a new purchase or when visiting the Website), alternatively 30 days after Poster Space has informed you of the new changes. Poster Space recommends that you keep updated on our website regularly to see any changes.

13. INVALIDITY

In the event that a competent court, authority or arbitration panel should rule that any provision of these Terms and Conditions is invalid or unenforceable, the provision in question and all other provisions shall apply and be enforced to the extent permitted by applicable law. The invalid or unenforceable provisions will be replaced by relevant legal advice and guidance.

14. GOVERNING LAW AND DISPUTES

14.1

Disputes must primarily be resolved amicably after discussion with Poster Space customer service.

14.2

If the dispute cannot be resolved in agreement with Poster Space customer service, you as a customer have the right to turn to ARN (General Claims Board). You can find more information at www.arn.se. You can also submit complaints directly online via the European Commission's platform for mediation in disputes, which you can find via the following link http://ec.europa.eu/consumers/odr. In the event that you wish to submit a complaint via this platform, this matter will automatically be forwarded to the appropriate nationally responsible dispute resolution body. This dispute resolution body will then contact us to try to resolve the dispute without court involvement. Poster Space follows, in the event of a dispute, the decision of ARN or the corresponding dispute resolution body.

14.3

Disputes concerning the interpretation or application of these Terms and Conditions shall be interpreted in accordance with Swedish law and decided in accordance with point 14.2 above or in the last instance by a general court.

These Terms and Conditions have been established by Poster Space on 2023-11-06