If you have not received an order confirmation shortly by email after placing your order, it may be due to the following reasons:

- You have entered the wrong email address
- Your order has not gone through
- The order confirmation is stuck in your spam, double check your spam

Before you place a new order, ask us if we have an order registered to you to avoid duplicate orders. We can then correct your email address and email you your order confirmation.

Contact our customer service so we can see if we can change the information in time.

Please note that it is you as the customer who is responsible for entering correct information and is responsible for any costs if, for example, it would affect the delivery.

Shortly after your purchase, an order confirmation will be sent to the email address you entered at the time of purchase. If you have not received the email, it may be because it has ended up in your spam folder. Double check your spam folder so that the email doesn't get stuck there.

If this does not help, contact our customer service.

Normal delivery time is 2-4 working days from the order date. Orders within Sweden are normally sent within 24 working hours.

At special periods of the year, the delivery time may be slightly longer.

If the package is not picked up within the time that the postal agent has informed about, the package will be sent back to us.

Please note that you as the customer are responsible for any costs such as shipping costs.

When your order has been delivered to your delivery point, a notification will be sent to you via SMS to the phone number you entered when ordering.

If you have not received an SMS notification after a long time, check that you entered the correct phone number when ordering, see your order confirmation that you received via email.

Check your order confirmation that you received via email that you have entered the correct information when ordering, such as delivery address, contact details, etc.

Contact our customer service at kundservice@posterspace.se so that we can see if we can change the information in time. Please note that it is you as the customer who is responsible for entering correct information and is responsible for any costs involved, e.g. would affect delivery.

Contact us via our contact form and let us know that you want to make a return, and our customer service representatives will help you with return instructions.

Enter the following information in the contact form:
- Order number
– Name specified in the order
- Email address specified in the order
- Names of all products that you want to return
- Reason for return

For a return to be approved, the following must be met:
- The product is in its original condition and undamaged
- The frames must be unopened and still have the protective plastic
- The return must be sent as a trackable package and in the original packaging, including the material around the frame

The return process can take up to 14 days from the time you handed it over to your postal agent. Once the return has been received and handled, we will register the credit and send you a confirmation by email.

Please keep your receipt and tracking reference from the post office until you have received confirmation that we have received your return. We will then send you an email with the return confirmation.

Exchanges are handled in the same way as returns. To make a return see the question "How do I make a return?" .

You return the products you do not want to keep and then you buy the new goods as usual in our shop.

To advertise a product, you need to email us at kundservice@posterspace.se and enter the following information:
- Order number
- Item number
- Email address entered when purchasing the item
- Attach a picture of the item

Do not return any of the products before you have received a confirmation from us via email. Our customer service will get back to you as soon as they can.

Reimbursement must be made within 14 days from the date the case was handled.

The right of withdrawal is valid for 30 days from the time you have received the item. This means that you have the right to cancel your purchase by notifying us within 30 days of you or your agent receiving the ordered item.

In order to cancel an item, the following must be met:
- The product is in its original condition and undamaged
- The frames must be unopened and still have the protective plastic
- The return must be sent as a trackable package and in the original packaging, including the material around the frame.

If you have ordered your poster framed, the right of withdrawal does not apply as we have to break the packaging and remove the protective plastic to be able to frame your poster.